Business Process Outsourcing (BPO)

Business process outsourcing (BPO), human resources outsourcing (HRO), knowledge process outsourcing (KPO) have created job opportunities for you at various levels. The list of functions being outsourced is getting longer by the day. Call centers apart, functions outsourced span purchasing and disbursement, order entry, billing and collection, human resources administration, cash and investment management, tax compliance, internal audit, pay roll.

Typically, call centers address sales support, airline/hotel reservations, technical queries, bank accounts, client services, receivables, tele marketing, market research.

The Indian Market Size

Go through the excerpts from these reports to understand the growth potential of this industry.

Nasscom has estimated that the Indian ITES industry will gross over $5.7 billion by 2005.

Nasscom-McKinsey: In 1999 they estimated by 2008 it will be $17 billion but it has been revised to $21-24 billion by 2008. Indian can capture 25% of global BPO offshore market and 12% of the market for other services such as animation, content development and design services.

Gartner: $1 billion (2002), $1.2 billion (2003). $13.8 billion by 2007. Gartner does not incorporate animation, medical or other (legal) transcription services, GIS, market research, data search, research and development, network consultancy and other non-business processes in its estimates on the ITES market size and potential.